You can write to us from your regular email if this is comfortable to you.

You can also join our account on Freshdesk to follow your tickets in the Freshdesk platform. 
Please click the "Sign up with us button" (See it  here) and complete the procedure.
After that you will be able to log in and after clicking on the bookmark "Tickets" (See it here)  you will  see all your tickets in one place.