Getting Started - Setting up & navigating

Default solution folder, feel free to edit or delete it.

How to cancell the reservation without charging the guest?
You can cancel the reservation without taking any money from the guest, you can see it here in this tutorial. You just have to put 0 in the column "Cre...
Wed, 7 May, 2014 at 11:15 PM
How to start with HostelSystem
We think that the best solution to understand how HostelSystem operates and to adjust it to your individual s is to watch our tutorials on vimeo, which you ...
Wed, 21 Feb, 2018 at 11:28 PM
How to pay for the invoice with credit card not through PayPal?
1. Click on PAY ONLINE button above the invoice.  2. Select Stripe  3. If you select Stripe option then you can enter credit...
Fri, 10 Mar, 2017 at 10:07 AM
How to change the language of the system?
Please go to Front Desk / Preferences. Have a look here.
Wed, 7 May, 2014 at 11:15 PM
How to get support via TeamViewer?
Please download the file from HERE and run it.  This application does NOT install on the computer, it once started.  Please note that if you ha...
Wed, 21 Aug, 2019 at 5:08 PM
Downloading setup file fails.
Sometimes, the Internet connection breaks the download of the setup files. In this situation, please try one of the following solutions: a. If you u...
Fri, 13 Dec, 2013 at 8:19 PM
Where from I can download setups?
You can download setups from 3 different locations: a. Server 1 b. Server 2
Thu, 17 Apr, 2014 at 7:24 PM
What is the difference between the Balance and the Current Reported Total?
After entering the option Accounts you will see the window in which there is a separate bookmark for every account in your hostel ( for example Cash Box, Ba...
Mon, 20 Jan, 2014 at 4:49 PM
How to follow HostelSystem tickets?
You can write to us from your regular email if this is comfortable to you. You can also join our account on Freshdesk to follow your tickets in the Fr...
Fri, 4 Oct, 2013 at 8:38 PM
The system doesn't start - Master database error / SQL problem
This error is related to Microsoft SQL. In order to fix it please have a look at the following instructions: 1. Search the Services in your system. ...
Wed, 16 Jan, 2019 at 10:45 AM