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Solution home
Getting Started with FrontDesk Master
Property Details and Integrations
14
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Property Details and Time Zone
How to pay the license invoice?
FrontDesk Master Billing & Invoicing
How to import bookings to FrontDesk Master
See all 14 articles
Users and Roles
5
Setting up Users
Setting up Roles and Permissions
How to reset user's password
How to change user's password?
How to set up credit card details access permission?
Room Manager
11
How to create rooms
How to create Dorm Rooms
How to create Private Rooms
How to assign room type(s) to a room?
How to change bed type and number
See all 11 articles
Prices, Rates, Seasons and Strategies
10
How to set up prices?
Setting up Rates
How to set High and Low Weekdays
How to link Rates
Setting up Seasons
See all 10 articles
Financial Settings and Invoicing
14
Setting up Accounts
Setting up Currencies
How to determine access to Accounts
How to create Income or Expense categories
Setting up Invoices
See all 14 articles
Reservation Settings and Preferences
9
Required fields for creating a reservation or checking-in a guest
Booking Methods
Mark reservation as No Show automatically
How to hide Unallocated Bookings table from Bed View
How to change default reservation status from portals
See all 9 articles
Work on Bed View and Reservation View
22
How to create a simple booking
Adding a Quick Booking
How to see NEW bookings in the system
Where to find reservations and guests list
Show more information in Reservation View (email, total reservation, commission)
See all 22 articles
Reservation Form
28
Reservation window review
Extend the booking
How to create group bookings?
What the reservation status mean and which ones are changed automatically?
Changing booking status (Checked-in, Checked-out, Cancelled, No Show)
See all 28 articles
Availability and Rate Calendar
7
How to close rooms / availability
How to use Bulk Update option?
How to restore automatic availability?
Which restriction can be updated to each portal
How to close a rate?
See all 7 articles
Channel Manager and XML connections
40
Settings before activating the connection with portal
How to set up Expedia correctly before the XML connection?
How to set up dorms in Booking.com and Expedia for XML synchronization
Occupancy pricing on Expedia, Agoda and Booking.com
Are the cancellations from portals automatically processed?
See all 40 articles
Booking Engine
25
Room Descriptions & Photos
Google Maps link for your Booking Engine
How to customize Booking Engine template
Terms & Conditions and Policies in Booking Engine
Booking Confirmation email from Booking Engine
See all 25 articles
Item Manager and Inventory
6
Setting up sale items for Point of Sale
Setting up Deposits
Manage your inventory
Prices for Staff Members
How to create Point of Sale categories
See all 6 articles
Point of Sale
4
How to use Point of Sale (POS)?
How to sell an item to staff member
How to return a sold item?
Where to enter inventory count?
Accounts, Transactions, Bills & Vendors
9
Where can I see the current balance of the Accounts?
How to export data to Excel?
Searching for Transactions
How to register a withdrawal, deposit or transfer transaction?
Where can I register my bills
See all 9 articles
Shift Switch
8
Shift Switch Settings
How to perform a Shift Switch?
Timesheet and Time Clock
Difference between Time and Hours in Timesheet
Where can I see current shift summary
See all 8 articles
Email and Printout Manager
9
Setting up automatic emails
Property email and FDM mail server
Scheduling automatic emails
How to change the property logo in emails
How to copy email templates in Email & Printouts
See all 9 articles
Notifications / Chat
2
Setting up pop up and email notifications
How to switch off the booking engine chat
Reports
22
Room Type Statistics
How to generate SEF report for Portugal?
Accommodation Revenue Report
How to generate DGP Report for Spain?
Where I can find the information about the number and value of extended bookings?
See all 22 articles
Troubleshooting
13
How to clear browsing data in Google Chrome
Can I restore or re-download a DELETED booking?
My booking engine shows wrong availability
How to report problems to the support correctly?
CSV files look incorrectly when I open them in Excel
See all 13 articles
Online Check-In
10
What is online check-in?
How to enable online check-in?
How to disable online check-in?
How to set up required guest details for online check-in?
How to send the information to guests about online check-in?
See all 10 articles
